Returns & Refunds
Last updated: October 30, 2026
Standard returns
Contact support@extremewheelusa.com within 14 calendar days from delivery to request a return of an electric bike or replacement part. For change-of-mind returns, products must be unused and uninstalled, in their original condition, with original packaging and accessories. Returns require authorization and instructions before shipping.
Ridden or used bikes and installed or used replacement parts are generally ineligible for change-of-mind returns. Batteries and electrical components require prior return approval and suitable shipping arrangements. These conditions do not restrict applicable legal rights.
Return shipping
Customers are responsible for return shipping costs, including freight charges for bikes, for approved change-of-mind returns. If an item arrives defective, damaged or incorrect, contact us promptly with your order number and photographs where available so we can arrange an appropriate remedy. Extreme Wheel USA covers return shipping costs for wrong, damaged or defective items.
Authorized return address
After receiving return authorization and shipping instructions, send your return to:
EVE Repair Shop
Returns Dept.
2600 Forest Glen Rd, Suite #3
Silver Spring, MD 20910
Do not send a return before contacting us and receiving authorization.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Original delivery charges are generally not refundable for change-of-mind returns unless required by law.
Order cancellation
Contact us as soon as possible to request an order cancellation. Requests may be accommodated before shipment; after dispatch our returns process applies.
Contact
Email support@extremewheelusa.com with your order number before returning an item.
This policy does not limit any rights under applicable consumer protection law.